Archive for the ‘Outages – Unplanned’ Category

IP Address Update

February 24, 2007

It seems that the propagation of our new IP address is moving along. We are now able to access our website and email from home. Some of you may have luck accessing our website. However, I am going to give this a full week until I consider it fully resolved and consider the prwdot.org domain stable once again.

Stay tuned here for further updates.

IP Address Snafu

February 24, 2007

Apparently there was a mixup with IP addresses, so prwdot.org is inaccessible for the time being:

Due to an IP allocation mix up with our upstream vendor, users on IP addresses within range of *.*.253.129-190 will have experienced interruption to service. The IPs were incorrectly assigned to Site5 and were taken from us without warning. Sites assigned to effected IPs have been migrated to a new IP on a different class at this time and the DNS changes have been pushed through though these changes may not be picked up immediately by all site visitors.

Please contact Customer Service if you have any outstanding issues with regards to this incident.

Thank you very much for your patience and we sincerely apologize for any inconvenience caused as a result of this unscheduled, abrupt disruption to your services.

I have done everything I can to try and get prwdot.org set up with the new IP address; however, the change may take up to a week to take effect. If you have any questions, please leave me a comment here. Thanks.

Ridiculous Outage

October 4, 2006

This is ridiculous. prwdot.org has been down since around 5 a.m. today. Site5 is apparently working on restoring one of the disk drives, but it’s taking an awfully long time. For more info, check out the forum thread.

Update

The side was down until 5 p.m. 12 hours of downtime. Yikes! But now prwdot.org is hosted on what is effectively a new server – a new chassis was installed with old disks last week, and this week they replaced the disks, so everything is new now. No excuses…

Sooner rather than later

September 27, 2006

Looks like things are going to be fixed sooner rather than later…

Todd Mitchell
Chief Operating Officer

This machine has fallen offline for the second time today. Rather than waiting for the maintenance tonight, I’m having the machine swapped into a new chassis right now.

ETA is approx. 25 minutes.

Todd

Here’s to hoping that this fixes the problem.

Update at 3:23 p.m.

Well, they’re officially 10 minutes past their ETA. This is unfortunate, as ETAs are usually conservative estimates. So if it’s taking 10 minutes longer than their conservative estimate, either something with a higher priority came up, or they are having even more problems than they anticipated.

Update at 3:56 p.m.

Ok, it’s been about an hour. I guess 25 minutes was more approximate than they thought. Great. Just great.

Believe it or not…

September 27, 2006

…we have an outage for the fourth day in a row!

We have been down since approximately 5 a.m. EDT. I dispatched a ticket to Site5 at 7:30 a.m., but have not heard back from them yet.

The site was back up as of 9:30 a.m.

Aaaaaand we’re down again

September 26, 2006

This time at 9 a.m. EDT on Tuesday, September 26.

Update
Looks like we’re back up as of 10 a.m. Total downtime was about one hour.

Site5’s response:

Hello,

The server had to be rebooted today and upon reboot and hard drive check was forced by the system, which delayed restart of services for almost an hour.

We apologize for the problems caused by this. We do not expect any further problems with the Moiras server.

Thank you very much.

Best regards,

Juan R. Pozo
System Administrator
Site 5 Internet Solutions, Inc.

Various Site Outages

September 25, 2006

I apologize for my delinquency… I’ve been very bad about posting site outages here. Anyway, there have been a number of outages recently, all of which have been due to unplanned Site5 problems. The current outage started at around 8:50 a.m. EDT on September 25, 2006, and as of 10:54 a.m. the site is still down. I’ll do my best to try and keep this page updated. However, I need to find a better way to do updates. I do receive automatic emails when something goes wrong with the site, so maybe there is a way I can get them posted here automatically.

Looks like it went back up at around 11 a.m. We’ll see how long it stays up.

Friday afternoon site outage

July 7, 2006

As of about 2:50 p.m. EDT, the server hosting prwdot.org is experiencing an unplanned outage. I have dispatched a ticket to Site5 requesting assistance.

Update at 3:21 p.m. 

The site is back up. It appears that it went down at around 2:23 p.m. EDT and came back up at 2:46 p.m. EDT., though it was operating in a severely diminished capacity until 3:05 p.m. I haven’t received any word back from Site5 yet.

Midday Outage

June 20, 2006

As of 12:30 p.m. EDT, prwdot.org is experiencing an outage. I have dispatched a trouble ticket to Site5, but have not heard back from them yet.

Planned or Unplanned?

May 23, 2006

Well, prwdot.org is down as of 9:28 a.m. EDT. I'm marking this as planned and unplanned… because it could possibly be the planned maintenance that Site5 had talked about, or it could be unplanned…. who knows. I'll see what Site5 has to say.

*Update at 12:37pm*

It looks like this was unplanned. The server came back up at around 10:20 a.m. and then went back down again for unknown reasons at around 12:07 p.m. Site5 is currently looking into the issue.