Site5’s latest response

Here’s Site5’s response:

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Dear Peter,

You are very welcome. I thank you for your well thought out and detailed response and I would be more than happy to address your additional questions. First of all, I agree with nearly everything that you have said and all of your suggestions are very reasonable. With that being said, I would like to explain that (at this time) Site5 currently does not monitor individual customer’s IP addresses and instead minitors the server’s IPs via multiple scripts and third party solutions for maximum redundancy. I was not part of Site5’s team when this policy was developed, however, I assure you that I will personally speak with our COO (Todd Mitchell) directly about your suggestions for a viable IP monitoring system. I guarantee that steps will be taken to prevent this issue from happening again.

Unfortunately I cannot provide you with anymore details at this time, but your highly valued feedback has been received and will be reviewed by Site5’s management team for further consideration. Thank you again for your continued patience and understanding with Site5 while we sort through these issues for you continuously looking for ways to provide a higher level of service to our customers. If you have any additional questions, please feel free to simply reply to this email and I would be happy to discuss this situation further with you. Thank you and have a fantastic week!

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Best regards,

Brendan Diaz
Customer Service / Retention Lead
Site5 Internet Solutions, Inc.
http://www.Site5.com

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Best regards,

Brendan Diaz
Customer Service / Retention Lead
Site5 Internet Solutions, Inc.
http://www.Site5.com

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It is troubling to me that Site5 does not monitor the IP addresses of individual virtual servers. Hopefully they will look into this issue and develop a better monitoring system that can take into account individual virtual server IP addresses, because it seems like a major oversight to me.

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