Credited

Got the credit for the outage:

Hello Peter,

Thank you for your continued business.

I have applied a service credit to your account equaling a bit over 10% of your monthly value.

Please feel free to let me know if you have any further questions, thanks again.

Regards,
Taylor Hawes

This worked out to be a $2.50 credit to my account:

Credit Jul 22 2005 -$2.50 Service credit for downtime 7/22/05

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