Credit Request response #1

Received this reply at 10:03 a.m.:

Hello, Mr. Wood,

I just wanted to let you know your request has been received. I’m so sorry for the outage; I know that must have been frustrating.

I have flagged this support ticket for a senior staff member in Billing, so that we can get this resolved for you.

Thank you for your continued business; we really appreciate it.

Best regards,

Carla Hufstedler
Customer Service
Site5 Internet Solutions, Inc.

our network and servers
our current specials

I guess that claims for service outage credits have to be reviewed by the higher-ups? Stay tuned…

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