Got the credit for the outage:
Hello Peter,
Thank you for your continued business.
I have applied a service credit to your account equaling a bit over 10% of your monthly value.
Please feel free to let me know if you have any further questions, thanks again.
Regards,
Taylor Hawes
This worked out to be a $2.50 credit to my account:
Credit Jul 22 2005 -$2.50 Service credit for downtime 7/22/05
