Received this reply at 10:03 a.m.:
Hello, Mr. Wood,
I just wanted to let you know your request has been received. I’m so sorry for the outage; I know that must have been frustrating.
I have flagged this support ticket for a senior staff member in Billing, so that we can get this resolved for you.
Thank you for your continued business; we really appreciate it.
–
Best regards,Carla Hufstedler
Customer Service
Site5 Internet Solutions, Inc.
I guess that claims for service outage credits have to be reviewed by the higher-ups? Stay tuned…
